Terms and Conditions

Fleuristerie’s online store (open 24 hours) and Fleuristerie’s lead florist (contact hours 8:00am to 5:00pm) are closed/unavailable on public holidays (except Anzac Day (Fleuristerie must close at 1:00pm)).

Minimum spend of $65.00 per online order.

We offer Bespoke Flowers full servicing for Gold Coast venues only and all order details must be finalised three (3) weeks prior to your event date.

Fleuristerie does not sell soil based plants due to the restrictions that apply when stocking or moving plant material, soil and related equipment. Please support your local plant nursery.

Same Day Delivery Details

$15.00 charge.

We personally hand deliver with care to the two following postcodes 4217 and 4218 only.

Online same day orders Monday – Friday must be finalised by 9:30am and are guaranteed to be delivered by 5:00pm. Online orders made after 9:30am on Monday – Friday will be delivered the next business day if no other preferred date of delivery is provided.

Online orders for a Saturday must be ordered by 9:30am Friday or by 9:30am Thursday if the Friday before delivery falls on a public holiday and are guaranteed to be delivered by 5:00pm.

No deliveries on Sundays (excluding Mother’s day or prearranged event Sundays).

No deliveries on any public holiday.

Refund and Returns Policy

My refund and returns policy lasts ten (10) days. If ten (10) days have passed since your purchase, I can’t offer you a full refund or exchange.

Several types of goods are exempt from being returned. Perishable goods such as flowers, gift cards, foods or wines cannot be returned.

To complete your return, I require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to my error;
• Cancellation of Bespoke or Corporate Event Flowers; and
• Any item that is returned more than ten (10) days after delivery.

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within ten (10) business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at tamara@fleuristerie.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at tamara@fleuristerie.com.au.

.